SENIOR AI PRODUCT LEADER
Turning businesses Ai-native.
I'm Tim. I lead AI product at NFON. On the side, I build free tools that put honest numbers on AI decisions.
A real result from the AI ROI Reality CheckTOOLS
The Reality Check series
Free to use. No sign-up.
01AI ROI Reality CheckSee how much of your projected AI return you're capturing, and where the gap is.Open tool 
02AI Career Reality Check16 questions on how your role holds up as AI spreads. You get three five-year scenarios and a plan.Open tool 
03CompetitorIQTrack your competitors and get AI briefings on their moves, by country and market.Open tool 
04Voice Bot ROI CalculatorPut numbers on a voice bot: agent hours freed, cost saving, revenue and payback. Built for sales calls.Open tool WRITING
Notes from building Ai products
What I got right and wrong in 2017Nine years after my first post, I marked my own homework on automation.Read Why I build my own Ai toolsA spreadsheet would have died in a folder, so I built a tool instead.Read From the archive: my first post, 2017My first ever article, on automation and what it might mean for my daughter's future.Read
ABOUT
Product, with a sales head
I'm Senior AI Product Leader at NFON, a European cloud communications company. I look after the front-end apps, the Admin Portal and the AI products: Nia, AI Essentials and Front Desk.
I spent a decade in B2B sales, selling UCaaS, Teams Voice and Operator Connect. Then I moved into product at Virgin Media O2, Six Degrees and Fusion Connect, before joining NFON.
I'm based in Greater Manchester.
SPEAKING
Talks
I talk about AI adoption, AI product work, and selling technology to businesses.
TRAVEL TECH SHOWAI in Travel: From First Call to Full Autonomy
COMMVERSE, MERCEDES-BENZ WORLDGrow with Profit
NFON UK PARTNER DAYTeams Integrations & Ai
CUSTOMER ENGAGEMENT SUMMIT 2025Panellist, Customer Contact stage